Most tenants in HMO properties will expect that bills are inclusive, as from a tenants point of view, identifying usage with several tenants involved is both time consuming and can lead to conflict. As a landlord, it is then worth investing upfront in items that will both reduce energy consumption and possibly technology that can also cap temperatures, or usage. For example, if you are providing a washer dryer, you could look to invest in a coin operated machine (don’t be fooled by the term – they now take card!) It is also worth ensuring that the property is as energy efficient as possible, make sure that windows are well fitted, lofts are insulated, and that the property is made to both contain heat, while still providing adequate ventilation.
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