Student FAQ’s

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Student FAQ’s

Do I need a Guarantor?

Typically, we do require a guarantor for all our tenancies. However, we understand that finding a suitable guarantor can sometimes be challenging. If you are facing difficulties in securing a guarantor, we encourage you to reach out to our lettings team for guidance. They will be able to provide you with advice and explore alternative options that may be available to you, such as Housing Hand.

What is the meaning of Joint and Several?

Joint and several tenancies refers to a type of tenancy agreement where multiple tenants sign a single contract together. In this arrangement, all tenants are jointly responsible for the obligations and liabilities outlined in the tenancy agreement. This means that each tenant is collectively and individually liable for the full rent amount and any damages or breaches of the agreement.

Under a joint and several tenancy, if one tenant fails to fulfil their obligations, such as paying rent or causing damage to the property, the other tenants are still responsible for fulfilling those obligations. This includes covering the rent or costs associated with repairs or damages caused by any of the tenants.

In essence, joint and several tenancy provides the landlord with the flexibility to pursue any one tenant or all tenants collectively for any breaches or outstanding obligations. It is important for tenants to understand their responsibilities and the potential implications of this type of tenancy agreement before entering into it.

Moving Out

Download a copy of our ‘move out’ instructions here:

Moving In

During our application process, you will be prompted to schedule a ‘Check In Date’ for your chosen property through our website [link here]. This appointment can be arranged either at one of our branches or directly at the property itself. It is important to note that these appointments are scheduled on a first come, first served basis. As we have a limited capacity for check-ins per day, we kindly request that you promptly book your appointment to avoid any potential delays.

For the check-in appointment, it is sufficient for only one tenant from the group to be present. We recommend designating a head tenant for this purpose. During the appointment, we will guide the nominated tenant through the entire move-in process, providing them with the necessary information and releasing the keys accordingly.

Please ensure that all rent and deposits for the entire group are paid in full before attempting to book your check-in appointment. This will help facilitate a smooth and efficient move-in experience for all tenants involved.

What is the Inspection Process?

As part of our commitment to maintaining the quality of our properties, we conduct mid-term inspections throughout your tenancy period. These inspections typically commence from the third month of your tenancy. Given our specialisation in student tenancies, our inspection cycle follows a pattern of October, February, and May. These inspections serve to ensure that the property is well-maintained, and any necessary repairs or maintenance can be promptly addressed. We value open communication and encourage you to provide any feedback or raise any concerns during these inspections. Our aim is to create a comfortable and enjoyable living environment for all our tenants.

FAQs - Inspection Process - Student Haus

We are a member of The Property Ombudsman (TPO) - one of the
government-approved letting agency redress schemes.

Student Tips!

To address the varying perspectives on cleaning, it is advisable to establish a cleaning rota once you move into the property. This method allows for a clear allocation of cleaning responsibilities among the tenants, ensuring that each task is assigned and completed in a timely manner.

In addition, creating a shared fund, commonly referred to as a “kitty,” for household products like toilet roll and washing up liquid can help alleviate any potential disputes regarding the responsibility of purchasing these items.

By contributing to the kitty, tenants can collectively manage the procurement of essential supplies, ensuring that everyone has a fair share in maintaining the household. Implementing these practices promotes a harmonious living environment and encourages a sense of shared responsibility among the tenants.

At Student Haus, we recognize that tenants may occasionally have house guests. While we have no objections to this, we kindly request that you inform your housemates in advance.

This simple courtesy helps to avoid any potential awkward encounters or misunderstandings. By communicating with your housemates about your intention to have a guest, you contribute to maintaining a harmonious living environment for everyone involved.

While you have control over choosing the perfect property and housemates, selecting your neighbours is beyond your influence.

In the event that you find yourself dealing with noisy neighbours, there are steps you can take to address the issue in a constructive manner. These steps include:

1. Initiate a conversation: Start by speaking with your neighbours about the noise issue. They may not be aware of the disturbance they are causing and bringing it to their attention could lead to a resolution.

2. Maintain a record: If speaking to your neighbours does not resolve the problem, keep a diary documenting the types of noise, along with dates and times. This record can provide evidence of the ongoing disturbance.

3. Contact the Environmental Health – Noise Complaint Team: If the issue persists, you can reach out to the Noise Complaint Team at your local council’s Environmental Health department. They are equipped to handle noise-related concerns and can take appropriate action.

4. Report antisocial behaviour: If you believe the noise is linked to antisocial behaviour, it is advisable to contact the police non-emergency number, 101, to report the issue.

It is important to note that being considerate and respectful towards your neighbours is a two-way street. We expect all tenants to demonstrate courtesy and thoughtfulness by minimizing noise disturbances generated by themselves and their housemates.

Due to the higher ownership of expensive consumer goods among students compared to the general population, student homes can be more attractive targets for theft or burglary.

At Student Haus, we prioritise the safety and security of our student accommodation.

To enhance room safety, our student properties are equipped with individual locks on doors. Additionally, there are several measures you can take to ensure the security of your student property:

1. Keep doors and windows locked: It is essential to lock both the front and back doors at all times, even when you are inside the property.

2. Use timers for lights: Leaving lights on timers can create the illusion of occupancy, even when you are away from the property. This can deter potential intruders.

3. Conceal valuable items: Keep high-value products out of view, especially from street-level windows, to minimize the temptation for theft.

4. Obtain contents insurance: It is highly recommended to have contents insurance in place to protect your belongings in case of theft or damage.

In the unfortunate event of a crime, prioritise your personal safety above all else. Do not enter the property if you suspect a break-in; instead, contact the police immediately. Dial 999 for emergencies or 101 for non-emergency situations.

By following these security measures, you can help ensure the safety of yourself and your belongings in your student property.

It is important to note that whether you watch or record television programmes on TV or online, a TV license is required. However, if you solely use your TV for streaming and gaming purposes, a TV license is not necessary.

In the case of tenancy agreements for entire houses, which is typically the arrangement for most Student Haus properties, only one TV license is required. However, if your tenancy agreement includes utilities, it is important to be aware that the TV license may already be included as part of the utilities package.

If all occupants of your property are full-time students, you are not required to pay council tax.

To qualify as a full-time student, you must be enrolled in a course that lasts at least one year and be engaged in a minimum of 21 hours of study per week.

At Student Haus, we handle the council tax matters on behalf of our tenants, so you don’t need to worry about it. Simply provide us with your student ID number, and we will take care of the necessary arrangements. However, it is important to note that if there is one non-student residing in the property, only a quarter of the exemption applies. If there are multiple non-student occupants, no exemptions are applicable, and council tax will need to be paid accordingly.

Rest assured that we are here to assist you with any questions or concerns regarding council tax. Our team is dedicated to ensuring a smooth and hassle-free experience for all our tenants.

In the event that you misplace your keys, Student Haus will arrange for a key replacement. Please note that there is a charge of £30 for your new keys.

As we are required to order these keys, there may be a turnaround period of approximately 10 working days.

We understand that losing keys can be inconvenient, and we strive to provide a prompt resolution to minimise any disruption. Our team will assist you in obtaining a replacement key as efficiently as possible, ensuring that you regain access to your property.

Your account number can be found in your move-in pack, which contains important information about your tenancy. Additionally, the contact details of your broadband provider will be included in the pack.

If you encounter any issues or faults with your broadband service, we kindly request that you contact your provider directly for assistance. By reaching out to your broadband provider directly, you can ensure a prompt resolution to any technical or service-related concerns. They will have the necessary expertise and resources to address any faults or disruptions you may be experiencing.

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